Refund policy

Refund Policy — Aram CBD & Wellness

This policy sets out your rights when returning products bought from this website. It does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Your 14-day right to cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days of the day you (or someone you nominate) receive the goods. To exercise this right, tell us in a clear statement — email info@aramcbd.co.uk with your order number — within that 14-day period. You then have a further 14 days to return the goods to us.

2. Our 30-day goodwill returns window

We extend the 14-day statutory period: you may return eligible products for a full refund up to 30 days after delivery.

3. Exception — unsealed food supplements

Aram products are food supplements sealed for health protection and hygiene reasons. Under regulation 28(3)(a) of the Consumer Contracts Regulations 2013, the right to cancel does not apply to sealed goods that are unsuitable for return once unsealed. This means we can only accept returns of products that are unopened, with the tamper seal intact. This exception does not apply to faulty goods (see section 4).

4. Faulty, damaged or incorrect items

If a product arrives faulty, damaged, or isn’t what you ordered, contact us within 30 days of delivery and we will offer a full refund or a replacement, whether or not the product has been opened, and we will cover the cost of return postage. This reflects your short-term right to reject under the Consumer Rights Act 2015.

5. How to return

  1. Email info@aramcbd.co.uk with your order number and reason for return.
  2. We will confirm the return and provide the return address.
  3. Send the goods back within 14 days of telling us you wish to cancel. Please obtain proof of postage; the goods remain your responsibility until they reach us.
  4. Unless the goods are faulty or incorrect, return postage is at your cost.

6. Refunds

We will refund you to your original payment method within 14 days of receiving the goods back (or, if earlier, within 14 days of you providing evidence of return postage). The refund covers the price of the goods and standard outbound delivery charges where the whole order is cancelled under the 14-day statutory right. We may reduce the refund if goods are returned in a condition beyond what is necessary to establish their nature (for supplements this means: seal broken = no refund, except where faulty).

7. Contact

Aram CBD & Wellness, 238 Winchester Road, Southampton SO16 6TL · info@aramcbd.co.uk · 01202 303250. VAT No. 975762173.